FAQ on CINEsync SaaS Cinema and Movie Theater Software Solution

CINEsync is a comprehensive SaaS solution built for small cinemas to large cinema chains. It provides a comprehensive range of features, from on premise sales solutions such as POS and self-service kiosks, to online sales options such as mobile apps, website, and a reseller API. It also includes a complete operations management solution with features including digital signage, kitchen and bar operations display systems, gatekeeper usher point solution, and more.

CINEsync provides comprehensive customisation and localisation services to clients around the world. This includes adapting the software to meet Government regulatory requirements, multilingual support, translations, tax modifications, integration with other software systems, and creating bespoke web and mobile application user interfaces for the cinema brand.

CINEsync charges license fees based on the solutions being used. For example, the POS system requires a license fee, as do self-service kiosks. However, licenses for gatekeeper or ushering solutions are provided free of charge. In addition to the license fees, CINEsync charges a fee for online sales.

CINEsync works with all major hardware providers, and as a cloud-based solution, it is designed to be compatible with a wide range of hardware, including devices that have been in use for over 10 years.

Yes. CINEsync offers a comprehensive solution that covers both on-premise and online sales. It supports on premise sales through POS systems and self-service kiosks, while enabling online sales through mobile apps, website integration, and a reseller API.

Yes, CINEsync applies licence fees to specific sales solutions. Each POS and self-service kiosk device requires its own licence fee. However, gatekeeper or ushering solutions are provided at no extra charge.

CINEsync's digital signage solution enables cinemas to display engaging content, such as movie trailers, promotions, and concession menus, on screens throughout the premises. It enhances the overall customer experience, increasing engagement and revenue opportunities.

CINEsync offers kitchen and bar operations display systems that streamline order management and communication between the concession stand and the kitchen/bar. This optimises order fulfilment, reduces waiting times, and enhances the overall customer experience.

CINEsync's gatekeeper usher point solution ensures a smooth entry process for customers. It enables efficient ticket scanning, seating management, and customer inquiries, facilitating a hassle-free cinema experience.

Absolutely! CINEsync is committed to providing top-notch technical support to the clients. Our dedicated support team is always ready to assist with any technical issues, guide you through system setup and configuration and offer comprehensive training and troubleshooting to ensure everything runs smoothly.

You can easily reach our technical support team through multiple channels including email, phone and our online support portal. Once you become a CINEsync client, we’ll provide all the contact details you need to stay connected.
‍
If you have any more questions or need further assistance, don’t hesitate to get in touch—we’re here to help!